Terms and Conditions of Use
The term ‘Second Nature Aquariums’ or ‘us’ or ‘we’ refers to the owner of the website. Our business registration number is ABN 90 646 523 551registered in New South Wales under the Business Name Act 2002. The term ‘you’ or ‘your’ or ‘customer’ refers to the user or viewer of this website.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly excludeliability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shallbe your own responsibility to ensure that any products, services or information available through this website meet yourspecific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design,layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice,which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged onthe website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
Fromtime to time this website may also include links to other websites. These links are provided for your convenience toprovide further information. They do not signify that we endorse the website(s). We have no responsibility for the contentof the linked website(s).You may not create a link to this website from another website or document without Second Nature Aquariums prior written consent.
Second Nature Aquariums is committed to ensuring that your privacy is protected. When we ask you to provide certain private information by which you can be identified whilst using our website, you can be assured that it will only be used in accordance with this privacy statement.
Second Nature Aquariums may change this policy by updating this page. You should check this webpage periodically to ensure that you are happy with any changes.
This policy is effective from 01 January 2022.
What We Collect
We may collect the following informationwhen you register on our website:
No information will be collected from browsing our website. Once you have registered and created your profile on our website, your personaldetails will be stored in Second Nature Aquariums database so we can make your online purchasing experience easier and more convenient in the future. It also allows us to provide youwith prompt assistance should you contact us for support.
What We Do With The Information We Collect
We require this information to process your order in a timely manner and provide you with a better service, and in particular for the followingreasons:
The information will be kept confidential and at no time will that information be traded, swapped, exchanged or sold to anyother parties or companies. We may share this information and only that information which is absolutely necessary, withthose third parties that are involved in the order process. For example, the financial institution that issued or handledyour payment details and the shipping carrier that delivers your order.
We are committed to ensure that your provided information is kept secure against unauthorised access, alteration or deletion. In order to prevent unauthorised access or disclosure wehave put in place suitable physical, electronic and managerial procedures to safeguard and secure the information wecollect online. However, you are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow website applicationsto respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes bygathering and remembering information about your preferences.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usuallymodify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of our website.
Links To Other Website
Our website may contain links to other websites of interest or for more information about certain products. However, once you have used these links to leave our website,you should note that we do not have any control over that other independent third-party websites. Therefore, we cannot be responsible for theprotection and privacy of any information which you provide whilst visiting those websites and such sites are not governed bythis privacy statement. You should exercise caution and check the privacy statement applicable to that website inquestion.
Welcome to our website. This online store is provided by Second Nature Aquariums, and should make your shopping experience more convenient as well as providing you with valuable information on all our products. Please take your time to select your items. If you require more information please don’t hesitate and contact us prior to purchasing for complimentary advice and information.
We reserve the right to cancel any order and refund the customer if any mistakes occur during the ordering process. Please contact us ASAP if you have completed an order in error.
Selected Items in your shopping cart are not reserved for you until you have completed the checkout process and a confirmation order email has been sent. Orders are not binding until full payment is received and accepted by Second Nature Aquariums. All payments are to be made in full or charged when invoiced. Payment for the full amount of the order must be received before we will process your order further.
We accept the following payment options for your order on checkout:
ACC Name: Second Nature Aquariums
ACC No: 495 115 458
When making payment by Direct Deposit, please use your name and/or Order No as reference.
Store Pickup (available for livestock, dry goods and aquariums)
Second Nature Aquariums offers a convenient ‘Store Pickup’ option for local Customers to pick up their livestock, aquariums and dry goods after completing their order and payment online.
On pickup of their order, the Customer will be required to produce the order number or a printout, accompanied by Photo Identification (e.g. Driver’s License). We will not release the goods without this.
Once the Buyer places the order on our website with the ‘Store Pickup’ shipping method, the order will be automatically picked (packing charges may apply).Once the order has been packed and is ready for pickup, the Buyer will receive an email or sms notification that the order is ready for pick up. On pickup, your order is already packed and cannot be exchanged for other livestock or products instore. Additionally, our Dead on Arrival Guarantee (DOA) does not apply for Store Pickup.
Our Pickup location for local Buyers who have already pre-paid their order via the ‘Store Pickup’ method is: 149 Summer Street, Orange NSW 2800
Shipping and Returns
We ship only within Australia at this time. We do not ship to any locations outside of Australia.
We use the best Logistics services available to us to ship products, livestock and plants to most locations within Australia. We ship to all major cities as well as to even the most rural/remote locations in the eastern states of Australia. Refer to the following sections for basic shipping and livestock shipping rates.
On checkout, you may see the requirement to pay ‘Fixed Shipping’ (depending on Postcode) or ‘Packing Fees’. You must pay this amount even if you choose to Pick up in store or get your item(s) delivered. There are no exceptions to this rule.
Second Nature Aquariums uses the best carriers and logistics teams available to us, to ship live tropical fish, invertebrates and plants to all Eastern states in Australia in the quickest and safest possible way. We began shipping live fish and other livestock across Australia in 2009. We are one of the few reputable companies who can deliver tropical fish, plants and other livestock in Australia.
We are highly experienced in airfreighting live tropical fish and plants. All live fish are carefully bagged in quality fish bags with Medical-grade oxygen, they are then packed carefully in airline approved insulated Styrofoam boxes. We use special heat packs during the colder months to ensure the fish have a reasonable consistent temperature whilst in transit. We provide an ‘Arrive Alive Policy’ to all live fish deliveries (Conditions apply).
Note: Orders can be shipped to your home, work or any other physical address you specify (however, orders cannot be shipped to PO Boxes). You are responsible for providing accurate address details. Second Nature Aquariums accepts no responsibility for items where you have given permission for the courier to deliver the parcel to an unattended address.
Damaged Goods & Warranty
When receiving your order, please be aware that upon signing for your parcel you are declaring that all goods have arrived intact and as intended. Second Nature Aquariums does not accept any responsibility for goods that are damaged by Australia Post or other courier services. If goods have been damaged in transit you must refuse to accept the delivery and contact us immediately. We will provide you full assistance with your claim against the courier in the unlikely event.
Please contact us within 24 hours by email if you have a warranty issue and your goods are damaged or faulty. Second Nature Aquariums is not the primary provider of warranty. Freight costs incurred due to warranty claims are not the responsibility of Second Nature Aquariums, and are to be borne by you, the buyer or customer. Upon receipt of the return and inspection, we may offer you a replacement item. Returns can only be made within the first 7 days from the date the goods were received, along with original receipt at our discretion for refund, credit, replacement or repair.
Arrive Alive Policy
We pride ourselves on our livestock shipping system – where all livestock are shipped with the utmost care and diligence. We do offer replacements in our ‘Arrive Alive Policy’ which covers you in the rare event that your fish do not safely make the journey and are dead on arrival (DOA).
’Replacement’ means a reimbursement with an equal and identical product.
This means another fish of the same species, type, locality, colour, gender and size. Where an exact replacement is unavailable, another suitable replacement fish or fishes of equal or lesser value may be substituted. Substitutes will be arranged between you, the customer, and Second Nature Aquariums. Second Nature Aquariums reserves the right to deny options for substitution at the discretion of this organisation.
Validation of a Claim:
All claims must be accompanied by the following documentation:
Photographs can be in any form but must be recognisable and submitted within 24hrs of receiving your order for replacements to be considered.
Accepted are email or text message photos, faxed photos are not acceptable.
Under no circumstances will cash/money be reissued for dead fish (DOA’s). If a suitable substitute is unavailable, a credit on your account will be issued for your next order. Please Note: the original shipping amount will be deducted from the credited amount. Credits have a use by date of six month from purchase. Credits are not redeemable for cash.
Second Nature Aquariums accepts no responsibility (incl. the Arrive Alive Policy) for items and orders where you have given permission for the courier to deliver the parcel to an unattended address.
Any claims made outside the 24hr window can be submitted using the above format for special consideration.