Basic Shipping Conditions
Dry Goods are shipped via Australia Post Standard Delivery (7-10 days) by default. Please check delivery times and coverage with this link.
Flat Rate Shipping is $10.95, this shipping charge applies to all orders under 3kg in weight and applies regardless of destination or order value. Registered and Express services are also available for selection at checkout. We may also elect to deliver your order by courier or other methods, unless specified, this will be of no extra charge to you, the customer.
*Rates listed are to all Australian locations. Excludes all live fish & shrimp as well as certain bulky or fragile items. Orders can include most live plants, snails and most live cultures (please see conditions).
Included are most Dry Goods (aquarium products & accessories), most live plants, most live snails, and Live Food Cultures.
However certain items and product types are excluded from this basic shipping offer, those are:
You will know if you have selected excluded items as the basic shipping option will disappear from the postage calculator and in the checkout process. If you require an estimate for live goods/fish shipping, please see the livestock shipping conditions below.
Please note that we are happy to combine livestock and dry goods orders where it is cheaper for the customer. If you need to contact us regarding shipping costs, please don’t hesitate to do so. One of our friendly staff will contact you as soon as they can to work out the best freight deal for your order.
Livestock Shipping Conditions
Second Nature Aquariums ships all live good orders by express couriers. Livestock can be delivered either straight to your door or to your closest airport. The Courier Express service for livestock and delivery to your door could take up to 48 hours for all major metropolitan areas. We send most of our orders using Startrack couriers. In some areas, door to door delivery is not available and you may have to pick up from your nearest airport, depot or Post Office. Note that some regional destinations are outside of this express courier range and may take more than 48hrs for delivery.
For some destinations road transit may be used as opposed to air express.
Freight costs vary substantially depending on weight, box size and delivery location.
In order to provide the best value to our customers, freight costs for any order including live goods will be calculated automatically. You are welcome to continue payment of your order. We will contact you as soon as we can with a changed freight costs/additional freight charges.
Alternatively you may remove the live goods from your order and process the dry goods as a separate transaction. Although we are happy to combine shipping of live and dry orders, it is not always the cheapest method. Usually we send your dry goods as a separate order via Australia Post.
Livestock orders must be placed by 5pm Sunday (AEDT) so that they can be shipped in the next available shipping period. Shipping days for livestock orders are Monday and Tuesday each week, to be able to guarantee a save arrival of your order before the weekend.
If your order is placed after 5pm Sunday, your order would need to be sent the following shipping week, as we often have to fast fish for a few days before we send them so they don’t pollute the bags too much (polluted bag water = dead fish). As such, you may experience delays in the dispatch of your order if you submit it during or right before the shipping period for a given week. Your order will then be shipped the following week.
We would also recommend filling up the box, when placing a livestock order, with additional fish, plants or other dry goods to split the shipping costs. As for example a 5kg box (standard shipping box) can hold 6-7medium bags, the larger 20kg shipping box around 12-15 medium bags – we are happy to combine livestock with plants and/or dry goods, as long as they fit in the box.
Freight costs estimate for Livestock orders:
Livestock Shipping Estimates – calculated on a 5kg standard shipping box.
Livestock – Zone 1 (orange)
Orange (Town area) = free deliver
Central West region of NSW = $25.00
Blue Mountains region, Sydney, Wollongong, Newcastle= $35 per box
Canberra (ACT) and Brisbane = $35 per box
Regional Zone 1 destinations = $45 per box
Livestock – Zone 2 (yellow)
Metro Areas (Melbourne, Adelaide) and Southern QLD = $45 per box
Regional Zone 2 destinations = $50 – $60 per box
Livestock – Zone 3 (green)
All areas = $55 – $80 per box
For WA, NT and TAS customers (Equipment only zone*) – Livestock shipping is possible at additional charges, please check the quarantine/import restrictions and regulations of your State before you place the order, restock or cancellation costs of items may occur.
All our livestock are shipped with the utmost care and diligence. All tropical species will be shipped in an insulated Styrofoam box for maximum survivability. We pack our stock using compressed oxygen and quality bags. We also supply heat packs where required. Please let us know if your town is expecting freezing conditions so we can pack accordingly!
Note: For Livestock deliveries the Buyer/Representative has to be present at the nominated address or to be able to pick up at the destined airport at the agreed date, there are no exceptions to this. Title and risk of the livestock shall pass to the Buyer upon receiving the order. If the buyer is not present upon delivery, the live guarantee policy will be void. The Courier will request that you sign a Received Note which confirms that you are satisfied with your order and confirm acceptance. Second Nature Aquariums accepts no responsibility for items where you have given permission for the courier to deliver the parcel to an unattended address.
For the welfare of our animals and our strict health and disease management protocols, we cannot accept returns for any live product. Therefore, please choose wisely and select carefully. We do however offer an ‘Arrive Alive Policy’ which covers you in the event that your fish does not safely make the journey and is/are Dead on Arrival (DOA). Please see our policy at the bottom of this page.
Returns are available for all dry goods. However, we cannot accept returns for the following items:
Also note that postage charges for returned items will be at the expense of you, the customer.
Replacement of non-working items is our preferred method of reimbursement. Store credit or refund is also available for dry goods, whichever is preferred. Refunds for the purchased item/s will be made via the original payment method (i.e. PayPal, Bank Transfer, etc) after receiving them back.
Note: You are responsible for providing accurate address details. Any item returned to Second Nature Aquariums due to ineligibility or inaccessibility of the given address will incur additional postage charges. In the event that a refund is sought after a non-delivery, the original postage amount will be deducted from the refund amount. Second Nature Aquariums accepts no responsibility for items where you have given permission for the courier to deliver the parcel to an unattended address.